|House Poulsen - HM Herb Names - Denmark|
Enquiry From Denmark:
Hi Southern Art Ceramics
Susanne: Thank you for the fast answer. I very much like the tiles from the picture with the lacanche stove. We are building a mansion house in a classicists style and have a big kitchen where we need 6 meters of tiles over the kitchen table and then the word panel over the stove. My lachance stove is a black fortaney 150 cm.
Susanne: Great – thank you, I am looking forward to see them.
There is 45 cm over the kitchen table up to the 3 windows (2.drawing - the windows are not in the drawing - only the cabinets between) This wall is app. 6 meter long and then on the 1.drawing is the stove area.
Gerrit: We shall study the plans and let you know if we have other questions.Your parcel with samples will leave tomorrow morning.
Gerrit: The parcel is on its way and you could expect it in the week from the 5th of Ocktober.
I include two layouts for a previous client that is very close to your dimensions. The reason is to establish how dense you would like your words and secondly which words do you prefer. If you wish to include any other words specific to your wishes let me know. Gillian my designer might have time to work on a layout and quote for you in the next few days.
Susanne: That is fantastic – you live on the other end of the world and still so fast.
Gerrit: We normally do a few different options for the client to choose from, and in this case she chose the option with many words. It suited her French country kitchen with heavy wooden beams and rough farm style tables.
Viewing the pictures of your kitchen I think the first image, a calmer option, will be the best, as you have noted.
Susanne: I have been thinking of a theme of healthy and delicious food. I picked one from each group and ended up with these eight : Both in English and Danish – if you don’t have our letters – don’t use any time on that, because I think I’m going to choose the English words
Gerrit: Gillian completed a preliminary design based on her understanding of how the tiles might be used from the drawings. Some measurements are not clearly readable so we might have some dimensions wrong. Please check and let us know if we understand your instructions correctly.
The tiles can be mitred by us, when we make it, to fit neatly around the corners at the windows sills.
As soon as you confirm the correct layouts shall we process the quotes.
Susanne: It looks good – tomorrow my electrician will be here and I will get the exact size over the stove.
Susanne: So the tiles have arrived – they are beautiful – there are two kinds. One where the surface is kind of broken this one curved down and the other one is curved up – is that options to choose ? I like the one curved down, but don’t know how the “ gabs” between the tiles will like when finished ? I also like the broken surface.
Gerrit: Attached you will find an image of hand pressed metro tiles, similar to the crackle "sage" A but with an off-white glaze. Unfortunately when I got round doing it yesterday I realized that I only have our special recipe grout, and a mix of three colours of grout namely white,ivory and light grey, that will suit sample A but not the tiles in this attached image. Anyway I did grout it and will go to the hardware store to buy white grout and after I had regrouted these white tiles I shall rephotograph the tiles and forward an image to you. As you can see it will give you a authentic handmade feel, unusual but more character ... but keep in mind that the grout colour plays a huge role and that this is a close-up picture.
Susanne: Thank you for the photos – it helps a lot. I like the tile A best when looking on one tile – but I think I like tile B best when seeing the panel from far away. Would it be possible to get the cracks and color from tile A and the shape from tile B ?
I like the little cracks in the surface of tile A – and the brick like looks from tile B.
I will get the ventilator installed this week and then I will have the exact size of the panel – but will it not be possible to decide the size of the word panel (the black frame) and then adjust with the plain tiles?
I like the option 2 with the black line going also on the other wall.
The plan Gillian made is letting the tiles go I little behind the cabinets – but I think I will prefer to just fill the gaps between the cabinets with tiles – so the cabinets not will be hanging partly on tiles. There will be no corners around the windows as the windows is situated over the tiles. (it is in a cellar)
I think I must change the word Beaujolais to REDWINE –because all other words are more categories and not names..
Maybe we are so close now that you can make a price and time for delivery ?
We can do the colour but not the crackle due to technical reasons on B.
Gerrit: We could use the reverse side of tile A, without the cross - this will move to the other side, the side where SAGE is written and your words will be on the side where the crosses are - to achieve the same look as B but with the colour and crackle as on A. Both A & B are made using the same mould but the cheaper option B is slip cast and the more expensive A is hand pressed.
The image will give you some idea ... and actually a new idea for our studio! Yip ... clients keep us on our toes!
Gillian will rectify the layout and I shall work on a estimated quotes later tonight.
Susanne: I like the hand pressed expression, so I think this is a good idea to turn around tile A, combining all my wishes.
Gerrit: Thank you for the opportunity to quote. Due to it being less labour intensive, sample B will cost approximately 30% less than sample A, just in case you want to know.
Our fax to e-mail number is +27 86 518 8476 if you want to indicate changes and/or mistakes.
I shall forward the final invoice on confirmation of your final quantities and options.
Susanne: That is more easy to understand and more affordable.
I will ask my mason when he can do the work and see how long time we can wait.
I saw that in the end of the last plan from Gillian is looks like the tiles are going to the floor - but there is table all the way.
Sending better photo and one of the house.
Here is the result of my checking
Gerrit: Gillian included the dimensions she is working with at present. Check it and check it again, you know, think twice work once!
Let us know if there are any discrepancies or if you want any changes made. She numbered each listed dimension and you could reply by giving the correct dimensions for the corresponding number.
She checked your pictures and noticed a few things that did not tally before.
Susanne: I think we are ready to order now. I will the long production time and the middle transport with collection in the nearest airport (or just one airport in Denmark )
Gerrit: My bank just confirmed the transaction and as soon as our reserve bank clear the transaction the money will be deposited in my account.We shall send you a progress report every now and then.
Susanne: Good to know that the transfer was ok. I don’t know if it is possible to have the kitchen ready for Christmas. In that case the tiles would have to be in Denmark about 10. Dec – do you think it would be possible ?
Gerrit: I shall try to have Santa deliver them sooner than the 10th.
Susanne: We are working with the last details in the house, and as building always are it is a puzzle to get all the craftsmen in the right time an order. But now I have a mason from 1. Dec to 19. of Dec - so I really hope the tiles will arrive in time.
Do you know if there could be any delay in the airport – with the tax people or does that normally works easy ?
Does it have to be the airport of Copenhagen – could it be another in Jutland ? (Billund or Tirstrup is two of the biggest in Jutland)
Gerrit: Billund airport will be the new port of delivery. Will update you on Monday.
Susanne: Now I am flabbergastets (new word for me J) Your service is amazing !
Susanne: So now the tiles are here - I have only open one box – but they looks good. So tomorrow we will start the work.
About the custom duties: It is special for Denmark, here I had to hire a company to do the customs, it took two days and the cost was about 1600 kr. Then VAT (25% in DK) and custom = 6500 kr. Then we could pick up the tiles. So it was not too difficult.
I might have some questions with the work – already one: how many mm between the tiles is best ?
Susanne: I hope to be able to send you some picture of the finished kitchen in a couple of week. The part that are finished are so beautiful and are much admired from our visitors !