Dear clients your 100% satisfaction is important to us, we are as passionate when producing the artwork as you are when committing to the sale.

We believe that all visitors will appreciate the effort and costs to update and manage these practical online selling portals with its awesome handmade arttile images. These images will portray the character of the tile regarding the different properties like colour, shape, form, decoration as accurately as possible and empower you to make an informed and confident decision when shopping.

• Be so kind to to read the About Us articles and the various testimonials complimenting Southern Art Ceramics on our services.
• We are a small studio and do not possess large administrative capabilities to  handle extra communications and administrative duties when clients request returns. All the artists are fully dedicated and exceptionally talented and endeavor to have maximum time available to create these awesome handmade products.
• Each piece of ceramic is hand made by one of our on-site artists, and is a unique piece with its own personality. Even within sets, the individuality of each creation is evident. Due to the handmade nature of our products, it is not unreasonable to expect slight differences from item to item with respect to size, shape, and glaze, even within sets of items.
• All of our descriptive volumes and measurements are averages.
• Also note, that the image will be of the tile or object that you are acquiring from myTILE and that is why there is only 1 of each, unless otherwise stated. 

Solely because of  the above  reasons we request that you rather ask questions and request extra images of the object you wish to acquire and to make 100% sure that it will meet your expectations.

• Please read our Terms of Trade applicable to both customized and shop/gallery acquisitions.

Return Policy Regarding Customized Orders

• NO returns will be authorized with customized orders.

Return Policy Regarding Online Shopping Orders

In the very unlikely situation that you are not flabbergasted by your new acquisition and wish to return or exchange it, we may at our discretion choose to authorize a return for a refund or exchange with the understanding that we shall charge 30% of the item cost as handling charges.

• For us to authorize a cancellation or a return for a refund or exchange the following conditions must be met:

1. Cancellations can only be made 24hrs of the order being placed.

2. The refund must be requested within 3 days of receipt of merchandise.

3. Please provide your order number, telephone number and email address that was processed with your order to assist us in the exchange or return process and to ensure proper credit to your account. We will email you a confirmed letter authorizing the return and refund amount along with complete instructions on where to send your return package.

4. The item must be in its original new condition.

5. Once your package with the undamaged and original new item is received, we will promptly apply a refund to your credit card that was used during the checkout process for the purchase amount minus the shipping fees applied to the order and the 30% handling charge.

6. We will send another email notice to confirm the receipt of your return order and refund amount.

7. Return shipping and insurance is the responsibility of the customer. We recommend you insure the package as it is your proof of return.

• What if my merchandise is received damaged?

In the unfortunate event of receiving damaged artworks be so kind to:

1.Contact Southern Art Ceramic Design immediately by e-mail using This e-mail address is being protected from spambots. You need JavaScript enabled to view it , upon receipt and within 24 hours. All orders must be inspected upon delivery.

2. Please provide your order number, telephone number and email address that was processed with your order to assist us in the exchange or return process and to ensure proper credit to your account if you choose not to receive a similar replacement.

3. Be so kind to forward images of the parcel and the damaged items.

4. You must keep all original packing materials and box(es) together with the damaged item . This is important as the scan codes on the boxes might be needed for the insurance claims.

5. We will give you further instructions by e-mail when you contact us.

6.We will promptly ship you a replacement. All our items are a one-of-a-kind in which case you can use the credit toward another item or we can issue a full credit towards the credit card account used in the transaction.

RETURN TO THE HOMEPAGE