Compliance With Statutory Consumer Protection Provisions

G.A.N.G. Ceramic Design CC adheres to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“the Act”). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the G.A.N.G. Ceramic Design CC website, as well as the information required in terms of the Act, are provided for your reference.

Return of products or cancellation of customized service agreements

G.A.N.G. Ceramic Design CC shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services. Exclusions from return of products or cancellation of service agreements.

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

• any products and services are acquired by auction
• any products and services are acquired at a discount to listed prices on website
• any products and services are acquired at a discounted and agreed to price
  
• to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period
• where the price of the products or services depends on fluctuation in financial markets beyond the control of G.A.N.G. Ceramic Design CC
• where the products are personalized or made to the customers specifications
• where the products by reason of their nature cannot be returned

Customer’s obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to G.A.N.G. Ceramic Design CC or it’s authorized agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by G.A.N.G. Ceramic Design CC or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.

The customer shall refund to G.A.N.G. Ceramic Design CC all direct expenses incurred by G.A.N.G. Ceramic Design CC or it’s authorized agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by G.A.N.G. Ceramic Design cc or it’s authorized agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

G.A.N.G. Ceramic Design CC’s obligations on return of the products and services

Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services, G.A.N.G. Ceramic Design CC or it’s authorized agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to G.A.N.G. Ceramic Design CC as provided for above.

Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.

Full name and legal status of website owner: G.A.N.G. Ceramic Design CC T/A Southern Art Ceramics is the trading name and is wholly owned by G.A.N.G. Ceramic Design CC (registration number CK1995/53920/23) a Closed Corporation in terms of the  laws of South Africa.

Members: G.J. Oosthuizen, G.L. Greer

Registered Office: PO Box 934, Hermanus, 7200 South Africa

Physical Address:8 Hemel & Aarde Village/ R43 Hemel & Aarde turn off, Sandbaai, Hermanus, 7201  South Africa

Telephone Number: 028 316 3296

Website address: www.handmadetiles.co.za

E-Mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Self regulatory or accreditation body: NA

Address for service of all legal documents: PO Box 934, Hermanus, 7200

Description of Services: G.A.N.G. Ceramic Design CC provides access to a variety of ceramic and clay products and customized design services that may be purchased online all of which are, or will be, described on the G.A.N.G. Ceramic Design CC website.

Price of goods: Prices are displayed in the website and are subject to G.A.N.G. Ceramic Design CC rights in respect of any miss-pricing stipulated in the clause dealing with Invitation to do business above. All prices of products and services displayed on the G.A.N.G. Ceramic Design CC website are inclusive of Value Added Tax.

Payment: Payment terms and manner of payment are stipulated in the clause dealing with payment above.

Terms and conditions governing this agreement: The full Terms and Conditions applicable to the access and use of the services provided on the G.A.N.G. Ceramic Design CC website and any amendments thereto, shall at all times be available on the Website, save to the extent that they may be varied in writing by the parties. These terms may be accessed on this Website, downloaded and stored, or reproduced at any time.

Delivery of products or services: The anticipated time of delivery of any products or services, purchase using the G.A.N.G. Ceramic Design CC website shall be indicated at the time that any order is accepted by G.A.N.G. Ceramic Design CC.

Privacy and Security: The provisions governing Privacy and Security are provided for under the clause Privacy and Security above.

Minimum duration of Agreement: There shall be no minimum duration of agreements entered into between users and registered purchasers to use the G.A.N.G. Ceramic Design CC website. All agreements shall endure indefinitely subject to either parties’ rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination.

G.A.N.G. Ceramic Design CC Contact Information:

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel: 27(0)28 316 3296

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